Terms & Conditions for Pottery Painting and Pottery Making. 
Please ensure you have read and understood these Terms and Conditions before booking any of our classes and services. Please make sure you read the terms for the service you are using. Either pottery painting or making.

By booking or attending a session, class or workshop and by using any of our services you are deemed to have read, understood and accepted the Terms and Conditions. 

The Mud Studio may at any time modify these Terms and Conditions. We will notify you of any changes to these Terms and Conditions either by emailing you and/or by posting a notice at the Studio. By continuing to use the Services after changes to these Terms and Conditions are made and notified, you agree to be bound by such changes.

It is your responsibility to ensure that you are familiar with the current Terms and Conditions.
 

Contract of Sale

Completion of the booking process and acceptance of our Terms and Conditions forms your contract with The Mud Studio. (hereafter, referred in these terms and conditions as ‘The Muud Studio, ‘The Company’ or ‘The Studio’).

Payment through our website is made via our secure check out pages using secure payment service provider, Square.

Square is Level 1 PCI DSS compliant. PCI-DSS (Payment Card Industry Data Security Standard) requirements help ensure the secure handling of credit card information by our store and its service providers.

Payment

FOR POTTERY MAKING, payment of the full class or course fees must be made in advance. It is not possible to attend a class or course until full payment has been received. Our teachers and materials are booked and purchased in advance according to bookings.

All classes and courses will state on their listing what is included as part of the cost you pay. Anything that is not included in your pottery class or course that you want to purchase will be charged accordingly. 

FOR POTTERY PAINTING, the studio fee is payable when you book. We may at anytime change the price of this booking fee, without notice. Your studio fee does not cover the cost of individual pottery items that you paint during your session.

Cancellation policy

FOR POTTERY MAKING our studio runs courses and workshops at capacity. Teachers and materials are organised in advance for the required number of booked participants. 

*All our courses and workshops are refundable up until 14 days prior to the start of the course. After this we may be able to change your course to another date if there are dates available. Please note that from 14 days prior to the start of the course, your booking is non-refundable.

*We encourage you to try your best to attend each week as the course will move quite quickly. However, we know that sometimes missing a session may be unavoidable, so your teacher will try to ensure that you are caught up as much as possible. Please understand we cannot accommodate everyone’s diary changes and sudden change of circumstances, but we will make sure you get the best out of your course.

*If the course or workshop does not have enough participants to run, we reserve the right to reschedule the course up until 7 days prior to the start date. In this scenario we would give you a refund or arrange to reschedule your course if you prefer. 

FOR POTTERY PAINTING, your studio fee is refundable only if given 24 hour’s notice. You can do this your reservation confirmation. If you have trouble accessing this, you must email hello.muudstudio@gmail.co.uk If you miss a session without letting us know, then we will not be able to refund or reschedule your booking.

*Gift Cards are non-refundable.

Course content & teacher

FOR POTTERY MAKING, we reserve the right to change the timing, date, content, structure or instructor of a course at our discretion and without notice when necessary. However, we will endeavour to let you know as soon as possible if this is the case.

The Muud Studio shall not be held responsible in respect of any particular session, instructor and/or item of equipment not being available for whatever reason. 

Courses and workshops aim to give you a comprehensive and well rounded learning experience. Lessons move quickly, but the instructor/teacher will set out the aims of each session. The art of pottery is as enjoyable as it is challenging, but we hope each participant comes with enthusiasm and an open mind for this very enjoyable experience.

Expectations from finished works

FOR POTTERY MAKING - For environmental reasons (if unwanted pieces are fired they can no longer be recycled and are likely to end up in landfill) as well as due to limited shelf and kiln capacity, we specify the number of pieces made in each course or class which can be fired, glazed, etc. Please refer to the course description for more information.

Please note, the bottom of finished pots will not be glazed as glaze sticks to kiln shelves. You will also be informed of this during your course or workshop. We will not be held responsible for irregularities on your finished work.

The Muud Studio reserves the right to revise and amend firing schedules to make sure all makers' pieces of work can be stored safely and fired properly. 

You will be asked to mark your pieces with your initials, which the teacher will communicate to you during the class. This is so we can identify who each piece belongs to and efficiently plan and run the kiln firings. Note that if you do not mark your pieces and we are unable to identify them we may dispose of them. If you do not make your choice of glaze your pieces will be glazed in our studio white.

Technicians will not fire items in which the glaze is deemed to have been applied too thickly or in a way that might damage the kiln. Please ensure you follow the tutor’s advice on glazing to prevent issues.

POTTERY PAINTING - Glazing and firing painted ceramics can be unpredictable. In the event that there is any damage caused by us during the firing process we will refund you for the item or schedule you in to paint the same item again at a date of your choice.
 

Cancellations 

POTTERY MAKING - We reserve the right to cancel a course or class up to and including the date of the course if insufficient bookings have been received and will strive to give as much notice to booked participants as possible. The Muud Studio shall not be responsible or liable for any delay in or failure to run courses if such delay or failure is due to any cause beyond our reasonable control.

Individuals booked onto a cancelled course will be given the option of a full refund or of rescheduling to a future course date if available. The Muud Studio will not be liable for any losses or expenses arising from amendments to the course or cancellations.

The Muud Studio reserves the right in its sole and absolute discretion to close the Studio at any time during the year.

FOR POTTERY PAINTING, your studio fee is refundable only if given 24 hour’s notice. You can do this by email or by calling our studio, hello.muudstudio@gmail.com However, if you need to cancel at short notice, we may be able to reschedule your booking but this is at our own discretion. If you miss a session without letting us know, then we will not be able to refund or reschedule your booking.

Late attendance

For POTTERY PAINTING, Our sessions last 1.5 hours and run on strict session times. We are particularly busy during the weekends and school holidays, therefore, session times will not be able to be made up if you arrive late. The exception to this is if your session is during the week when it is more quiet and it is then at our discretion to be more lenient with timings. 

For POTTERY MAKING, it is the responsibility of the participant to arrive ahead and in time for their booked class. It is down to the discretion of the tutor to not accept a late arrival to a course if the late arrival is potentially detrimental to fellow students. This will be treated as a late cancellation, for which the full course fee will be payable.
 

Cleaning

POTTERY MAKING - All participants in a class or course are required to clean their workspace and any areas of the Studio that they have used at the end of each class, this is for good studio practice and to prevent the build-up of clay dust. 

Collection of the work produced during a Class or Course

FOR POTTERY PAINTING, if you do not collect your pottery at your allocated time or have not agreed otherwise with us at our own discretion, we may donate, dispose of or sell your pottery and send the proceeds to cover a charitable class.

FOR POTTERY MAKING, it takes 1 to 3 weeks for the pieces to be ready for collection after the class. It can sometimes take longer depending on our kiln firing schedule and the weather conditions (for example in the winter months pieces might take longer to dry). f you do not collect your pottery at your allocated time or have not agreed otherwise with us at our own discretion, we may donate, dispose of or sell your pottery and send the proceeds to cover a charitable class.

Zero tolerance on abuse and harassment policy

We operate a zero tolerance on abuse policy at The Muud Studio. Our studio is a place to come together as a community and we expect our students to be kind and respectful to other students and to our teachers and staff.  No form of physical or non-physical abuse or anti-social behaviour will be tolerated. This includes written abuse or harassment over social media. Examples of harassment over social media are continual commentary, inappropriate or rude remarks either on public posts or through private messages. Any remarks deemed offensive, rude or distressing to our staff.

Examples of these include (but are not limited to):

Excessive noise (loud or intrusive conversation, shouting)

Derogatory racial, religious or sexual remarks or behaviour

Inappropriate behaviour as a result of alcohol or misuse of illicit drugs - anyone showing signs of alcohol intoxication or drug use will be asked to leave.

Intimidation, threats or threatening behaviour, including swearing or offensive remarks

Violence

Continual harassment or commentary deemed distressing, or bullying either in person or online.

Any explicit or implicit challenge to the safety, well-being or health of any member of staff or other students

Brandishing weapons or objects which could be used as weapons

If you do not respect this policy you will be asked to leave. Note that we have CCTV at the studio and may, following an incident, investigate the matter further, reporting it to the police if required.

We will take legal action if we deem necessary.
 

Gift Cards

Gift Cards are valid for six months from the date of purchase. Upon redemption of a gift card, the  booking will be subject to these Terms and Conditions. If the value of the gift card is lower than the cost of the class the recipient wants to purchase, the remaining balance will need to be paid by the recipient. If the cost of the class is less than the value of the gift card, the gift card will remain in credit for the outstanding amount.

Gift cards cannot be used towards the purchase of another gift card.
 

Health and Safety 

POTTERY MAKING - The Mud Studio takes a diligent approach to health and safety. Students who attend our pottery making classes and workshops are agreeing to abide by the guidelines of our Health & Safety Policy as instructed by tutors. Repeated failure to do so could result in termination of the student’s participation rights on the class or course, without refund.

Students use the Studio at their own risk with awareness of the inherent hazards of a pottery studio environment, which include, but are not limited to, use of sharp tools and sharp edges, exposure to toxic materials, the dangers of using materials and equipment at high temperatures, as well as the risks associated with breathing silica dust. 

The Muud Studio accepts no liability for any injury suffered by any student on the Studio premises or outside the Studio.

Each student is required to keep all surfaces clean of clay and glaze, and to clean all areas including the floor around their workstation thoroughly before completing their session. This is to minimise the risks caused by breathing clay and glaze dusts. We practice the wet cleaning method, and everything must be wiped down with a wet sponge and floors with a wet mop. No dusting or use of broom as dry clay is potentially harmful.

The exit must be kept clear at all times. In the event of a fire, Students are asked to make their way to the exit.

Smoking (including e-cigarettes) are forbidden at The Studio.
 

Covid-19 safety measures

Please note that in line with Government regulations you are no longer required to wear a face mask during your time at the Studio covering your mouth and nose. 

In the event of another lockdown all courses will be suspended. The classes will be rescheduled once it is safe and permitted to open the Studio again. 
 

Technical issues and breakages

The Studio is equipped with high quality kiln and equipment. Experienced and trained staff will handle and fire your ceramic work. However, by the nature of ceramics unfortunately there always remains a risk of technical failure and/or breakage of the pieces for which the Studio and trained staff cannot be held responsible. 

Clay and glazes disclaimer

We may at any given time change the type of clay and glaze mixtures that we use at the Studio. Because of this, there is no guarantee that the pieces you make will match the finish of other pieces you may have made at an earlier visit or which you may have seen someone else make. 

Photography disclaimer

The images used on this website and our social media are illustrative only and used for inspiration and are therefore not representative of the pieces you will achieve during our classes. Each person brings their own personality, creativity, pace and skill into the ceramics process and the outcome of the same session will be different for each participant. 

We may at times take photos during your class, session or workshop that we may use for future promotional material, either online, social media or in print. We will ask permission beforehand.

Data Protection

Please read our privacy policy below:
 

OVERVIEW
This website is operated by The Muud Studio. Throughout the site, the terms “we”, “us” and “our” refer to The Muud Studio. The Mud Studio offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Wix and/or Square. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: REFUND POLICY
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: REFUND POLICY

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: PRIVACY POLICY

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Find Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Find Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello.muudstudio@gmail.com